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            FAQ

            Tenant Questions

            Landlord Questions

            Tenant Questions

            What does LOH stand for?

            LOH is an abbreviation for LeaseOurHouse.com.

            Are there any costs to tenants to use LeaseOurHouse.com?

            There are absolutely no costs to tenants to use LeaseOurHouse.com. In fact, LOH actually pays for some of your first and Last months deposit. These incentives are outlined in each properties detail description. Some landlords also choose to add additional incentives that can further reduce your first and last months deposit.

            How are the landlord/homeowner incentives determined?

            Owner incentive amounts are completely up to owners. They can range from $0, right up to any amount. Owner incentives can be time sensitive, example for the next two weeks only, or indefinite, as long as you rent the property at any given time.

            Is there any difference to me whether it's a Home Owner, Property Manager or Realtor listing the property?

            There is no difference at all, as Property Managers and Realtors represent Home Owners. From your perspective there is no difference.

            How do I narrow my search by any more parameters than are offered on the main landing page?

            Yes, once you do an initial search on the main landing page and you get taken to the map screen displaying your results, you can click the "Advanced Search" button for a lot more search options.

            Can I submit an offer without seeing a property first, example if I live elsewhere?

            Yes, each full property listing has a "Submit Offer" button. You must however have an account and be logged in, in order to submit an offer or request an appointment.

            What does "Last Verified" represent?

            Last verified represents the last time the Home Owner/Realtor/Property Manager who is listing the property logged into their LOH account. If an account is not logged into after a set amount of time the listing becomes inactive and is no longer visible to potential tenants. Home Owners/Realtors/Property Managers are required to log into their accounts to acknowledge that their properties are actively available to ensure all listings are valid and available.

            What do the hearts represent on the property listings?

            The hearts are there for you to add properties to your favorites list. If you like a property and want to save it to your favorites list, you click the heart. Once a heart is clicked, that property is added to your favorites list, the heart will turn red for that specific property to represent that it has been added. If you scroll down on a property detail listing, you can see how many other people have added that property to their favorites list.

            What do I do if a home owner tries to get me to complete a transaction outside of LOH?

            The entire purpose of using LOH is to reap the rewards and use the tools that LOH offers to protect you. If you go outside of LOH you will lose your ability to pay first and last months rent with a Credit Card, you will lose the ability to have LOH collect your First and Last months rent and hold it for you in a trust until the transaction is complete, you will lose the incentives offered through LOH, you will lose your access to the tenant forms for the duration of your lease, and much more. You expose yourself to a lot of risk, as such we always recommend to complete your rental transaction through LOH to ensure you put your best foot forward in protecting yourself.

            What does it mean in a property listing if it says "Credit Check Required" in the Condition section?

            This means that the property owner has requested a Credit Check to be done with the application for this specific property.

            How does the Credit Check work?

            When an owner requests a Credit Check for their property, the Credit Check is done when you submit an offer/application for that particular property. This is identified on the property listing, so you always know ahead of time. After you fill in your rental application and offer details, you will be taken to another screen where you will need to provide some of your details like your date of birth, your current address, your phone number, etc.. Your Full name will be automatically inputted as you entered it in your LOH account, so always ensure you enter all of your data correctly. LOH has partnered with TransUnion in order to perform the Credit Checks. A credit score of "600" or more will return a "Pass" and a Credit Score of "599" or less will return a "Fail". LOH and the home owner will only get a "Pass" and or a "Fail", no other data will be provided to LOH or the Home Owner. You will never be required to do more than one credit check. If for any reason a Home Owner does not accept your offer and you passed your credit check, that credit check will be good for any other property on the LOH system.

            What happens if my Credit Check returns a "Fail"?

            If your Credit Check returns a "Fail" your application/offer will still be submitted to the home owner for review. Some home owners may check your references and still accept your offer. If a homeowner declines your offer because of a "Failed" Credit Check, don't get discouraged there are other options. You can always have another family member who will be living with you create an LOH account and submit a rental offer/application and perform a Credit Check under their name. You can also have a close friend or family member create an LOH account and co-sign for you, meaning that they would do the credit check and lease under their name.

            What happens if my Credit Check returns a "No Hit"?

            A "No Hit" means that your data was not found in the TransUnion database as it was entered by you. Check to make sure you spelt and entered all of your personal data correctly and or try adding some of the optional items such as your SIN number? Please keep in mind that you will be locked out after 3 "No Hits", so ensure you enter everything correctly. If you get "No Hit" three times, please check with TransUnion directly to see why your data was not found.

            Can I use my LOH Credit Check results, for other places?

            No, the results are specific to our internal rental program and only provide a "Pass" or a "Fail", which is of no value to anyone else.

            Who collects my First and Last months rent?

            LOH collects your First and Last months rent on the owner's behalf. LOH also holds onto your money until you meet with your new landlord, to pick up the keys to your new property and you tell us to release the money to your landlord. LOH understands that First and Last months rent can total up to a lot of your hard earned money and giving it to a landlord that you barely know, before moving into a property can be quite scary. LOH helps eliminate that fear, by holding onto your money for you, in a special bank account setup for this purpose only. LOH even returns the full amount to you, in case the transaction does not get completed.

            How do I pay for my First and Last months rent?

            One of the great LOH features available to you, is that you can actually pay for your First and Last moths rent via your favorite Credit Card to earn your favorite Credit Card rewards. You can also pay by direct withdrawal out of your back account.

            How do I authorize LOH to release money to the Home Owner?

            When you meet with the Home Owner/Property Manager/Realtor to receive the keys to your property, you simply log into your LOH account via your mobile device / tablet/ computer, and you go to the "What's Next "Section of your LOH account, and click the button in step 8 titled "Click here once you receive the keys to your new place and to release first and last months rent to the home owner". Simple as that, the Home Owner/Property Manger/Realtor will instantly get a notification that you have released monies to them.

            Does LOH provide anything more, after I move in?

            Yes of course. LOH provides access to all tenant/landlord forms that may be required, for the duration of the lease. You also get access to the Landlord FAQ section which provides you with a summary of all the things that a tenant and landlord can and cannot do, based on your local rental legislation. LOH even sends out changes and or updates relating to local rental legislation to keep you informed. LOH essentially provides you with all the necessary tools, from finding a property right up until the end of a lease. LOH likes to refer to itself as a one stop, property rental shop.

            Landlord Questions

            What does LOH stand for?

            LOH is an abbreviation for LeaseOurHouse.com.

            Can I use your site if I am a Property Manager or a Realtor?

            Yes of course. We have implemented special programs within LOH, specific to Property Managers and Realtors so that everyone can benefit from our great services.

            Are there any upfront costs to list on LeaseOurHouse.com?

            There are absolutely no upfront costs to you to list your properties, unless you choose to upgrade your listing to a feature listing or you add on additional services. Normal listings are completely free.

            How long does it take to list a property?

            Depending how much detail you choose to provide, a typical listing will take you approximately 10 minutes.

            What if I start my listing and I don't get to finish, as all the required data isn't available to me at the time?

            No sweat, the listing info that you do enter can be saved at any time and finished later on.

            Does a home owner have to show a property themselves, or can they have someone else show the property on their behalf?

            Anyone can show the property on the home owners behalf, as long as someone is there to meet the potential tenants and walk them through the property. Having said that, a property showing is a fantastic opportunity for the home owner to meet the potential tenants in person.

            When does LOH charge a fee and how much?

            We like to align our interests with you. We only take a fee if you are successful, meaning that LOH delivers a tenant that you approve based on a Credit Check and references, the tenant signs a lease, LOH collects the tenants First and Last months rent for you, and your tenant moves in. At that point LOH takes a fee of half of one months asking rent. LOH actually deducts our fee from the First and Last months rent, so there is no out of pocket expense to you. LOH only makes money if you do.

            Do the fees change for Home Owners, Property Managers or Realtors?

            LOH always charges half of one months asking rent on a successful transaction. The amount doesn't change based on who is using our services.

            Are there any taxes charged on the LOH fee?

            Yes, LOH has to charge local tax on the service that we provide. Example; in Ontario HST is charged on the LOH fee, in the same manor that realtors charge tax on their fees.

            Who pays for the Credit Check?

            LOH covers the cost of Credit Checks, even if you don't accept the tenant.

            How does the Credit Check work?

            When listing a property, you will have the option to mark a Credit Check as a requirement of renting your property. The Credit Check is done when a tenant submits an offer/application for that particular property, so you get the Credit Check results as part of the rental application/offer. LOH has partnered with TransUnion in order simplify and perform the Credit Checks. A credit score of "600" or more will return a "Pass" and a Credit Score of "599" or less will return a "Fail". LOH and you will only get a "Pass" and or a "Fail" to keep things simple, no other data will be provided to LOH or you. A Credit Score is a measure of Credit Risk associated with a person, taking everything into account like missed payments, loans, Credit Cards, etc..

            Do I have to decline a tenant if they failed a Credit Check?

            Absolutely not. At the end of the day the decision to accept, or decline a tenant is completely up to you. The Credit Check is just one of the great tools that LOH provides to help you make good informed decisions with respect to potential tenants. Remember that you still have availability to references and physically meeting the potential tenants.

            What about references?

            When listing a property, you will have the option to make a number of various references a requirement of renting your property. The references have to be provided up front with the application/offer, so you get the references as part of the rental application/offer.

            What is an Owner Incentive?

            An owner incentive is an optional dollar amount that a Home Owner/Property Manger/Realtor can offer to a tenant to rent their property. Owner incentive amounts are completely up to owners, and can range anywhere from $0, right up to any amount. Owner incentives can be time sensitive, example for the next two weeks only, or indefinite until a tenant rents their property. Owner incentives are a great way to attract a potential tenant's attention, boost traffic and potentially rent a property quicker

            How does LOH provide me with my portion of the First and Last months rent, after a transaction is completed?

            LOH deposits the money directly into your bank account, that you provide us with in your LOH user account.

            How long after a transaction is completed, will it take for me to receive my portion of First and Last months rent?

            Money will show up in your bank account, typically within 48 business hours of a transaction completion.

            How does LOH know when to release monies, or when a transaction is completed?

            When you meet with your tenant to deliver keys to the property, the tenant will need to simply log into their LOH account via a mobile phone/ tablet / computer, to acknowledge receipt of the keys, thus authorizing LOH to release money to you. At that moment, you will receive a notification or email to let you know that the transaction has been completed and that money will be deposited into your bank account.

            Does LOH provide anything more, after a tenant moves in?

            Yes of course. LOH provides access to all tenant/landlord forms that may be required, for the duration of the lease. You also get access to the Landlord FAQ section which provides you with a summary of all the things that a tenant and landlord can and cannot do, based on your local rental legislation. LOH even sends out changes and or updates relating to local rental legislation to keep your up to date and informed. LOH essentially provides you with all the necessary tools, from listing a property right up until the end of a lease. LOH likes to refer to itself as a one stop, property rental shop

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